Duford Digital

Terms and Conditions

Terms and Conditions
Duford Digital Inc.
Last updated: May 26, 2025

Welcome to Duford Digital! These terms and conditions (“Terms”) outline how we work, what we offer, and how you can use our websites, products, and services.

By visiting or using our website (duforddigital.com and related domains), purchasing services or digital products, or communicating with us in any way, you agree to the Terms below. Please read carefully.

About us

Duford Digital Inc. (“Duford”, “we”, “us”) is a Canadian company offering website design, SEO services, digital marketing, and related consulting. Our business includes both our agency services and publicly available online content.

For the purposes of these Terms, “Website” means, collectively, other Duford digital properties, and all related webpages, subdomains, social media accounts and websites, but does not include any third party websites which are linked to or may link from the Website whether or not such third party websites are used in association with the Content.

Access and compliance

Access to and use of the information provided through this Website and the content, including any email newsletters, subscriptions, or services provided through the Website and viewing of the content on or available through the Website, is subject to your acceptance of and compliance with these Terms.  By using the Website you indicate your acceptance of these Terms.  If you do not accept these Terms then do not use the Website or any of its content.

Privacy

By accessing or using the Website and the Content or otherwise accepting or agreeing to these Terms, you consent to the collection, use, disclosure and retention of your personal information by Duford as set out in our Privacy Policy available at https://duforddigital.com/privacy-policy/ which may be amended from time to time and which is incorporated into these Terms.  The Privacy Policy sets out the types of personal information that we collect through your use of the Website and/or the Content, and the purposes for such collection, use and disclosure.

Website use

You may browse our website for personal, non-commercial use. You agree not to copy, modify, or redistribute our content, or attempt to access restricted systems or interfere with our operations. All website content is owned by Duford and protected by intellectual property laws. You represent and warrant to Duford that you will not use the Website or content or any material retrieved from the content to create products or perform services which compete or interfere with the products or services of Duford.

Website availability

We cannot guarantee that the Website will be available 100% of the time.  Although we strive to provide the most reliable website possible, interruptions and delays in accessing the Website are unavoidable and we disclaim any liability for damages resulting from such problems.

Client services

When we work together on a project or monthly plan, we’ll outline deliverables, timelines, and payment terms in a separate agreement (usually a proposal or service agreement). Clients agree to:

  • Provide content and materials in a timely manner (within 3 business days when requested)
  • Review and approve deliverables promptly (typically within 3 business days of receipt)
  • Communicate clearly and respectfully throughout the project

Each project includes one round of revisions per deliverable unless otherwise stated. Additional revisions or scope changes may result in extra charges at our standard hourly rate. Delays in feedback may affect delivery timelines and incur rebooking fees.

We reserve the right to refuse or terminate services for violations of our Terms or other policies.

Monthly subscriptions & billing

We offer several monthly plans (e.g., Website Care Plan). These are billed in advance each month unless otherwise agreed. Payments are non-refundable unless we cancel the service.

You may cancel a subscription with at least 5 business days’ notice before your next billing date. If you cancel after your billing date, the plan will continue until the end of the current period. Services may be paused or terminated due to late or missed payments.

Payments, deposits, and refunds

Project-based services typically require a non-refundable deposit before work begins. Final payment is due upon project completion, unless otherwise agreed.

If a client cancels before completion:

  • The deposit is retained
  • Work completed up to that point must be paid for in full
  • Copyrights and deliverables remain the property of Duford until final payment is received

Refunds are not available for digital products, used services, or missed feedback windows unless agreed upon in writing.

Revisions and scope changes

We typically allow one round of revisions per deliverable, provided:

  • Changes don’t significantly alter the original scope
  • Final approval hasn’t already been given

Additional revisions or major changes may require a revised invoice or timeline. Revised services begin only after payment of the updated invoice.

Copyright ownership

After final payment, ownership of the following items transfers to the client:

  • Website visual design
  • Text content
  • Custom graphics
  • HTML, CSS, and JavaScript code

Until full payment is received, all deliverables remain the property of Duford. If a project is canceled, no rights to use any materials are granted.

Third-party tools and expenses

Clients are responsible for paying for any third-party tools used for their projects (e.g., server hosting, self-hosted email accounts, fonts, plugins). Duford will consult the client before making any purchases outside the agreed scope.

Client responsibility for published website content

Clients are solely responsible for all content published on their website. This includes, but is not limited to, text, images, blog posts, legal pages (such as privacy policies, terms of service, disclaimers), and any other material displayed publicly or privately.

Duford Digital does not provide legal advice and cannot guarantee compliance with laws or regulations related to content, data privacy, or accessibility. Clients must ensure that all content meets applicable legal, ethical, and industry standards for their business, location, and audience. We recommend consulting a qualified legal professional to review any required legal notices or policies.

Client confidentiality

We may access or be given access to sensitive information such as:

  • Website logins
  • Email account credentials
  • Business plans
  • Payment information

We will not share, sell, or misuse your confidential information. Both Duford and our clients agree to protect each other’s data.

Tools and platform limitations

We use reliable platforms and services (e.g., WordPress, Stripe, ConvertKit), but cannot guarantee uptime or performance of third-party systems. We’re not responsible for outages or limitations imposed by third-party platforms.

Project timelines

Estimated timelines depend on client participation. Delays in content delivery or feedback may cause project timelines to shift. We will revise schedules as needed if delays occur.

Risk & limitation of liability

We aim for the best results possible, but we cannot guarantee specific business outcomes such as search rankings, leads, or sales. All services and advice are provided “as-is” and at your own risk.

Indemnity

You agree to indemnify Duford and its team against any claims, losses, or damages related to your use of our services, your content, or your failure to follow our recommendations.

Social media

Duford Digital websites may include links to social media platforms such as Instagram, Facebook, YouTube, Pinterest, and others. These links are provided for your convenience and to enhance your website’s reach and visibility. However, we do not control or guarantee the functionality, content, uptime, or policies of any third-party social media platforms.

If you choose to embed social feeds or connect your site to your social accounts, you are responsible for maintaining your accounts and ensuring compliance with each platform’s terms of service. Duford Digital is not liable for changes in platform features, limitations on functionality, or interruptions in service by these external platforms.

Prohibited use

By using our Website or our services, you agree not to engage in any activity that interferes with the performance, security, or integrity of the website or related services. This includes, but is not limited to:

  • Attempting to gain unauthorized access to servers, databases, or user accounts
  • Using automated tools (such as bots or scrapers) to copy or overload the site
  • Introducing malware, spam, or harmful code
  • Running denial-of-service (DoS) or similar disruptive attacks
  • Circumventing authentication or security measures
  • Hosting or linking to illegal or offensive content through your site

Use of our services for illegal, abusive, or malicious purposes is strictly prohibited. We reserve the right to suspend or terminate services without notice in the event of such activity.

Termination

We may, under certain circumstances and without prior notice, immediately terminate your ability to access the Website or portions thereof. You acknowledge and agree that all terminations may be made by us in our sole discretion and that we shall not be liable to you or any third-party for any termination of your access to the Website.

Either party may terminate services if the relationship is no longer productive. Clients are responsible for payment of any work completed up to the point of cancellation.

Affiliate marketing

Duford may earn a small commission when readers access the Website and Content. This doesn’t affect which products are included on the Website or Content. For example, in our articles that recommend and hyperlink to a third party product, we may earn a small commission when users purchase products through those links.

Duford is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a way for websites to earn advertising revenues by advertising and linking to Amazon.com. As an Amazon Associate, Duford may earn, at zero cost to you, commission from qualifying purchases from Amazon.com.

Please visit our Affiliate Disclosure.

Accuracy of information

We work hard to make sure all information provided on the Website is accurate, up-to-date and complete.  However, the information and materials on the Website may contain errors or inaccuracies, including both typographical and substantive errors.  We reserve the right, in our sole discretion, without any obligation and without any notice requirement, to discontinue, change, improve or correct the information, materials and descriptions on the Website and to suspend or deny access to the Website for scheduled or unscheduled maintenance, upgrades, improvements or corrections. Any dated information is published as of its date only, and Duford has no responsibility to update or amend any such information.

The information contained in this Website is for general information and educational purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website and the content, including any information, products, services, recommendations, reviews, or related graphics contained on the Website for any purposes. It shall be your own responsibility to ensure that any products, services, recommendations, reviews, or information available through this Website and the Content meet your specific requirements. Any reliance you place on such information is strictly at your own risk.

Electronic communications

By signing up to receive our email newsletter or to receive services, you consent to receive electronic communications from Duford by email or messaging service (the “Electronic Communication”). You acknowledge and agree that any Electronic Communication satisfies any legal communication requirements, including, but not limited to, that such communication be in writing.

You may opt out of receiving the Electronic Communication at any time by using the unsubscribe feature located in the footer of such email newsletter or by contacting us by email directly.

Links to the Website

While we encourage links to the Website, we reserve the right to prohibit or refuse to accept any link to the Website at any time. You agree to remove any link you may have to the Website upon our request.

Changes to these Terms

We may update these Terms at any time. The latest version will always be posted on our website with the updated date. Continued use of our services or website means you agree to the current Terms.

Governing law

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be handled through the courts of British Columbia.

Those who choose to access the Website do so of their own initiative and are responsible for compliance with all applicable laws in force in the jurisdiction from which they access the Website. Notwithstanding the foregoing, and recognizing the global nature of the Internet, each user shall comply with all local rules and laws regarding online conduct and submission of acceptable materials. These Terms of Use are governed and interpreted pursuant to the laws of the Province of British Columbia, Canada and the federal laws of Canada applicable therein, without regard to principles of conflicts of laws that would impose the law of another jurisdiction, and you agree to submit to the exclusive jurisdiction of the courts located within the Province of British Columbia, Canada.

Disclaimer of all Representations, Warranties and Conditions

THE INFORMATION AND MATERIALS PROVIDED ON THE WEBSITE AND ACCESS TO THE CONTENT ARE PROVIDED ON AN “AS IS”, AS-AVAILABLE BASIS. THE DUFORD PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, BY USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE WITH RESPECT TO THE CAPABILITY OF THE WEBSITE (INCLUDING WITHOUT LIMITATION WITH RESPECT TO ACCESS TO THE WEBSITE THROUGH ANY MOBILE DEVICE) OR THE ACCURACY OR THE COMPLETENESS OF THE CONTENT PROVIDED THEREON.   ALL WARRANTIES OF ANY TYPE, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WITH RESPECT TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. ANY INFORMATION OR MATERIAL ACCESSED, VIEWED, DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE AND THE CONTENT BY ANY MEANS OF ACCESS WHATSOEVER IS AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, FAILURE TO TRANSMIT DATA OR ANY OTHER LOSS THAT RESULTS FROM ACCESSING, VIEWING, DOWNLOADING, USING OR RELYING ON ANY SUCH MATERIAL.  DUFORD DOES NOT WARRANT THAT THE SERVICES PROVIDED HEREIN WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY, OR THAT THE WEBSITE IS FREE OF OTHER HARMFUL COMPONENTS.

DUFORD DOES NOT WARRANT, ENDORSE, GUARANTEE, PROVIDE ANY CONDITIONS OR REPRESENTATIONS, OR ASSUME ANY RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED, REVIEWED, RECOMMENDED OR OFFERED BY ANY THIRD PARTY THROUGH ANY WEBSITE THAT CAN BE REACHED FROM A LINK ON THE WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING ON THE WEBSITE, AND DUFORD SHALL NOT BE A PARTY TO ANY TRANSACTION THAT YOU MAY ENTER INTO WITH ANY SUCH THIRD PARTY.

Disclaimer and Assumption of Risks

Disclaimer

DUFORD DOES NOT GUARANTEE THE QUALITY, ACCURACY, COMPLETENESS, RELIABILITY, QUALITY, SAFETY, OR TIMELINESS OF THE INFORMATION PROVIDED ON THE WEBSITE AND CONTENT. INFORMATION CONTAINED ON THE WEBSITE MAY CONTAIN ERRORS OR INACCURACIES. ACCESS TO THE WEBSITE IS PROVIDED ON AN “AS IS” BASIS. YOU SHOULD NOT ASSUME THAT YOUR USE OF THE WEBSITE AND CONTENT WILL BE ERROR FREE OR THAT THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION.

DUFORD DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS REGARDING USE OF THE WEBSITE AND CONTENT OR THE INFORMATION PROVIDED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, WHETHER EXPRESS OR IMPLIED, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Assumption of Risks

YOU ACKNOWLEDGE AND AGREE THAT DUFORD IS NOT IN THE BUSINESS OF PROVIDING GARDENING, LANDSCAPING, USE OF GARDENING TOOLS AND PRODUCTS, PLANT, EDUCATIONAL, MUSICAL, PARENTING, USE OR REVIEW OF PRODUCTS, NUTRITIONAL, HEALTH, PRODUCT SAFETY, OR OTHER PROFESSIONAL ADVICE. IT IS YOUR SOLE RESPONSIBILITY TO DETERMINE THAT THE WEBSITE AND CONTENT MEET YOUR NEEDS AND ARE SUITABLE FOR THE PURPOSES FOR WHICH THEY ARE USED.

UNDER NO CIRCUMSTANCE SHALL DUFORD BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF ANY ACTIVITY THAT YOU ENGAGE IN BASED ON ANY INFORMATION OR MATERIAL YOU RECEIVE THROUGH THE WEBSITE OR CONTENT. YOU FREELY ACCEPT AND FULLY ASSUME RESPONSIBILITY FOR YOURSELF, FOR THE INHERENT AND OTHER RISKS (BOTH KNOWN AND UNKNOWN) OF THE WEBSITE AND CONTENT, AND FOR ANY DAMAGE OR LOSS YOU MAY SUFFER RESULTING FROM THOSE RISKS.

YOU HEREBY AGREE AND ACKNOWLEDGE THAT USING THE WEBSITE AND CONTENT INVOLVES MANY RISKS, INCLUDING, BUT NOT LIMITED TO:

Negligence.  YOU ACKNOWLEDGE THE RISKS OF NEGLIGENCE ON THE PART OF DUFORD, INCLUDING THE FAILURE ON THE PART OF THE DUFORD PARTIES TO TAKE REASONABLE STEPS TO SAFEGUARD OR PROTECT YOU FROM THE RISKS, DANGERS AND HAZARDS OF ACCESS TO OR USE OF THE WEBSITE AND CONTENT.  YOU FREELY ACCEPT AND FULLY ASSUME ALL SUCH RISKS, DANGERS AND HAZARDS AND THE POSSIBILITY OF PROPERTY DAMAGE AND LOSS RESULTING THEREFROM.

Limitation of Liability and Indemnification

BY ACCESSING OR USING THE WEBSITE OR CONTENT, YOU HEREBY UNCONDITIONALLY AND IRREVOCABLY WAIVE, RELEASE, AGREE NOT TO SUE, AND FOREVER DISCHARGE DUFORD AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, PROFESSIONAL ADVISORS, REPRESENTATIVES, SUCCESSORS AND ASSIGNS (COLLECTIVELY, THE “DUFORD PARTIES”) FROM ANY AND ALL CLAIMS, LIABILITY, OR RIGHTS OF ACTION YOU MAY HAVE THAT ARE RELATED TO, ARISE OUT OF, OR ARE IN ANY WAY CONNECTED WITH YOUR ACCESS TO, USE, FAILURE TO USE, RELIANCE ON OR MISUSE OF THE WEBSITE AND CONTENT.

YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE AND CONTENT AND ANY INFORMATION CONTAINED HEREIN IS AT YOUR SOLE RISK.  DUFORD IS NOT LIABLE UNDER CONTRACT LAW, TORT LAW, OR OTHERWISE, FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THIS WEBSITE AND CONTENT OR ANY INFORMATION CONTAINED HEREIN. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IN NO EVENT SHALL DUFORD BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR ACCESS TO OR ANY INCONVENIENCE, DELAY OR LOSS OF USE OR ACCESS TO THE WEBSITE, PRODUCT LIABILITY, ANY CONTENT OR ANY LINKS OR FAILURE OF THE WEBSITE OR ANY LINKS OR DAMAGES SUFFERED AS A RESULT OF OMISSIONS OR INACCURACIES IN THE WEBSITE AND CONTENT, OR ANY LINKS, THE TRANSMISSION OF CONFIDENTIAL OR SENSITIVE INFORMATION TO OR FROM THE WEBSITE, OR ANY OTHER PECUNIARY LOSS.)

IF, NOTWITHSTANDING THE ASSUMPTION OF RISKS, RELEASE OF LIABILITY AND THE LIMITATION OF LIABILITY IN THESE TERMS, DUFORD IS FOUND LEGALLY RESPONSIBLE TO YOU FOR ANY DAMAGES YOU MAY HAVE SUFFERED ARISING IN CONNECTION WITH YOUR ACCESS TO AND USE OF, OR INABILITY TO ACCESS OR USE THE WEBSITE, CONTENT OR A LINKED SITE OR FOR ANY REASON WHATSOEVER, THEN DUFORD’S LIABILITY TO YOU SHALL BE NO MORE THAN CANADIAN ONE HUNDRED DOLLARS (CAD$100.00).

THESE LIMITATIONS SHALL APPLY EVEN IF DUFORD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

YOU SHALL INDEMNIFY AND HOLD DUFORD HARMLESS FROM ALL CLAIMS, THREATS, ACTIONS, PROCEEDINGS, DEMANDS, DAMAGES, LOSSES, OBLIGATIONS, COSTS, AND EXPENSES INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR USE OF THE WEBSITE, ANY VIOLATION BY YOU OF THESE TERMS OF USE, OR ANY VIOLATION BY YOU OF ANY RIGHTS OF ANOTHER (INCLUDING, WITHOUT LIMITATION, ALL INTELLECTUAL PROPERTY RIGHTS AND RIGHTS OF PUBLICITY, PERSONALITY OR PRIVACY).

Contact

If you have questions about these Terms or need clarification, email hello@duforddigital.com.